I saw this on the news and had to pass it on: The CHP arrested fewer people this year for DUI than last year. I just wanted to thank all of you who chose not to drink and drive. A…
Posts Categorized In: Insurance Operations
Read your policy
Yes, today’s topic is to read! That is it. Just read. You have a four day weekend coming up and I think you should spend an hour reading. Okay, not just any reading, but read your policy. I am surprised…
Myths and Reality: A new category
I am tired of it. I am tired of the lies, tired of the mis-information, tired of the attempts of people to sell you a bunch of whooey. (Yes, that is the technical term.) So, now, I am going to…
Insurance Commissioner Candidates: A Review
I could just come out and tell you who I am endorsing, but I would rather spend a few minutes and discuss the candidates. Then, in my next post (read: tomorrow), I will tell you who I am endorsing. First,…
More on the Workers Compensation Disaster
LA Times has a story about the workers compensation system and the mess that is created. The story basically says that profits for insurers are way up while benefits are way down! That’s not even the whole story. The legislature…
CSAA Sued for Discrimination
This is interesting. CSAA, what you generally think of as AAA, sells auto and home insurance. And, apparently, someone thought it would be a good idea to stop selling insurance to Chinese speaking Californians. So, a group of agents who…
Insurer Ratings
I recently had a discussion with a client about insurance companies. He had quotes from a couple of insurance companies and wanted to know which one was better. Better, of course, is a relative term, but one of the things…
Whistleblowers Sued
I posted before about the State Farm contractors who blew the whistle on State Farm’s handling of Hurricane Katrina cases. Well, the State Farm subcontractor who employed the whistleblowers has decided that it would be a good idea to sue…
More on the race for insurance commissioner
I have come across to posts from this summer from a friend of mine, George Wallace. George is a CPCU and attorney in LA. While he and I are on different sides of the industry, we have the commonality of…
Customer service is still lacking
As I was calling adjusters back today, I realized that there is still something lacking in the insurance industry: customer service. As a former adjuster, I think I know a thing or two about this topic. Heck, I have written…